New Patients Welcome!
At We Smile Dentistry, we are always welcoming new patients to join our dental family, with open arms and a friendly smile. Whether you’re new to the London, Ontario area (welcome!) or you’re just looking for a better dental experience for you and your family, you’ve come to the right place. Please explore our website, get to know Dr. Spagnuolo and our team, explore our services and learn about our financial policy and payment options. We look forward to smiling with you!
Your first visit
Your first visit is an important time for you to get comfortable with our office and meet Dr. Spagnuolo and our outstanding team. You will be walked through the entire process from the front desk to the dental chair, to coordinating your insurance and payment options with our office staff.
We want to know everything about you. That includes where you work, your dental and medical history, and your diet and lifestyle habits. We always want to know how your little one did at her first big game, but we promise we won’t ask you while we’re cleaning your teeth.
When you come in for your first visit, you can be prepared by having all of the forms you need filled out beforehand, which you can find below. This will ensure your first visit is as quick and painless as possible. You should arrive 15 minutes early, bring a valid ID, your insurance card, and any medical and dental histories you have access to. If you are taking any medications, a list would be helpful for our records.
We reserve your appointment time specifically for you, and always strive to start and finish all of our appointments on time. If you do need extra time for your treatment or time to consult with Dr. Spagnuolo, we are happy to take as much time as needed with you. We will be sure to let you know as soon as possible if there are any changes in our schedule.
If you are unable to make your scheduled appointment time, we ask for two full business days notice to reschedule. This gives us enough time to schedule another patient in your place. Without two days notice, you will be charged a cancellation fee for canceled appointments.
We accept insurance, cash, debit, Visa, and Mastercard.
We Smile Dentistry is a non-assignment dental office. This is in full compliance with the Ontario Dental Association. While we are more than happy to help you with your insurance claims, payment in full is required at the time of service, unless other arrangements have been previously made. Whenever possible, we will electronically submit insurance claims on your behalf. This will speed up the process allowing you to receive your insurance reimbursement more quickly, usually within a few days.
Your dental insurance policy is a contract between you, your employer, and your insurance company. Due to Canadian and Ontario Government Privacy Acts, it is you, as the policyholder, who is responsible for notifying us of any changes to your coverage, as well as knowing the various procedures eligible under your plan in order to avoid disappointment with claim reimbursements. We understand that dental insurance claims can be frustrating and confusing to people outside of the dental field. Our dental office staff will gladly do their best to assist you with your claims. We will send off predeterminations to your insurance company before treatment and explain their response so that you can be better prepared at the time of your dental treatment. This way, you can maximize your benefits.